Your Merchant account
Getting started with your account
This page contains a short guideline to get you started right now.
Login to the Merchant Menu
The Merchant Menu is reserved for MultiCards Merchants to have access to MultiCards facilities such as your Merchant Account Status, Transactions and Rebillings, Order Page Configuration etc. An extensive Merchant Integration Guide link can be found on your Merchant desktop in the Merchant area.
Complete, print, sign and send the account profile
Your Profile information must be complete and accurate. In the merchant menu click on 'Profile' and complete all required fields.
In the ‘Account’-section of the Merchant Menu, Merchants need to store the company details, bank details and other related information. Your account details should be complete and accurate. For proper payment it is needed that your bank details and beneficiairy details are correct. The beneficiairy name on your bank account must match with the legal name as on the MultiCards account.
Until your reqistration is complete your account will not be ready for payments to you, but you can start with live transactions to accept orders and payments from your customers. Follow the steps below to get your account ready for processing orders and getting paid:
After completion of the Account Profile in the Merchant Menu please use the 'View/Print profile' button to print the files.
Place a signature on ALL documents that you submit.
Certificate of Incorporation (for both the originating – and EU registered entity and authenticated by a qualified lawyer, notary or a governmental body)
Copy of passport of company´s owners/director(s) (must be authenticated by a qualified lawyer, notary or a governmental body)
Copy of utility bill from Director/Owner for proof of residence → Not more than six months old.
Send the documentation to MultiCards
After completion mail the above documents by Courier (Fedex, UPS, DHL, TNT) to our office in the Netherlands. Do not send this by e-mail or fax! For our address see the Contact page.
Setup your orderpage
In your merchant menu click on 'order pages' to list all currenty configured orderpages. By default one order page id is created with a 'coming soon' message in it. You have to add the products to the order page. Our technical department can also add your products at no charge. Send them a support ticket via the merchant menu!
See also: Orderpages & Shopping carts
Create extra users
For merchants working with multiple users, extra user accounts can be created with customized permissions. A user account always starts with the merchant account number, followed by maximum x letters and/or digits. For example:
Each individual screen in the Merchant menu can be configured as a user permission. You can create the extra users in the "users" section of the merchant menu.
Do you have a problem to login to your account? Contact us via support ticket or telephone.
Close your account
To close your account please start a support ticket for the Accounts department.